Famicare

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RETURN & REFUNDS

What is Your Return Policy?

  • Items must be returned within 14 days of receipt.
  • Items must be undamaged.
  • Items must have all tags attached and be in original packaging.
  • Items’s must be returned to our returns centre:-

Returns Center:

199/788 Building E, Nothing Hill, Sukhumvit 105, Lasalle Road, Bang na Sub-district, Bang na district, Bangkok 10260

Do You Offer Free Returns?

Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.

What If My Product Is Faulty?

We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at [email protected] with images of the faulty products and we will be in touch to resolve the issue.

How long does it take to process my return?

We aim to process your return as soon as possible, but on occasions it may take up to 21 day for your refund to be processed after you have returned your item(s) to us

How Can I Track The Status of My Return?

As soon as your item(s) has been received by our team. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.